SENIOR DESKTOP SUPPORT DUBAI
Position Requirements : Handle relevant escalated issues from the service centre in a timely manner, Escalate issues that are not resolved to the technical specialist teams, Develop, and maintain relationships with clients on a day to day basis as a representative , Meet daily SLA, Work on call when required, Develop, maintain and expand individual skills which are of benefit to the services, Delivered by the internal support team
Selection Criteria Ability to prioritize in a changing and demanding environment, while working autonomously Proven problem solving skills and analytical ability, also with the willingness to follow defined procedures accurately and consistently , A strong customer service focus, Excellent written and verbal communication skills, Experience operating and supporting MAC O/S systems, Experience with the installation and management of Linux and other operating system based PCs in a networked environment, including system application installation, upgrades, configuration and trouble shooting.
Benefits On site car park, Work vehicle provided when required, On site café, Strong Career progression
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